The debate goes on about whether or not to give your customers a toll-free number to call you on. There are good arguments on both side of the debate, but my opinion is yes, give your clients a way to contact you toll-free. There are some benefits to offering an 800 number to your clients if done properly: (more…)

We’ve all marveled at spectacularly ugly logos, or unbelievably stupid movies, or completely inexplicable web sites. And when we see these things, we wonder – who came up with that? Who thought that was a good idea?

Often, the answer is: nobody.

It was a committee. (more…)